Caught on Camera, Hit Multiple Times — Three Arrested in New Hartford Lowe’s Theft Case

Police say the same store was targeted over multiple days, but the suspects were released after processing, raising questions across the community.

NEW HARTFORD, NY — What started as a few reports of theft at Lowe’s turned into something much bigger once police started connecting the dots.

According to the New Hartford Police Department, officers responded to multiple incidents at the Lowe’s Home Improvement store on Middle Settlement Road beginning March 23, 2026. What they found wasn’t a one-time grab — it was a pattern.

Investigators say a male suspect entered the store on several occasions, loading up reusable shopping bags and walking out without paying. After reviewing surveillance footage, running database checks, and conducting follow-up interviews, officers determined the thefts took place on March 18, 19, 21, and 24.

Total value? Around $1,120 in merchandise.

Police say some of the stolen items were recovered, and the investigation also revealed that certain goods were being resold locally — something law enforcement has been cracking down on more aggressively.

After building the case, three individuals were identified and charged:

William Miller, 62, of New Hartford — Grand Larceny 4th Degree (Class E Felony)

Warren Jones, 60, of New Hartford — Petit Larceny (Class A Misdemeanor)

Lauren Lopez, 47, of Utica — Criminal Possession of Stolen Property 5th Degree (Class A Misdemeanor)

All three voluntarily surrendered, were processed, and released with appearance tickets to return to New Hartford Town Court at a later date.

Now here’s the part that’s got people talking.

This wasn’t a one-and-done incident. Police say it happened across multiple days, with a clear pattern. But under current New York State law, charges like these often result in appearance tickets instead of holding suspects in custody.

Some will say this is the system working exactly how it’s written.

Others are going to ask how someone can allegedly hit the same store multiple times and still walk out the front door after being charged.

Meanwhile, police say they’re continuing to work with regional loss prevention teams to crack down on organized retail theft and resale operations — something that’s becoming more common across the Mohawk Valley.

Bottom line: the investigation is done, the charges are filed, and now it’s up to the courts.

But don’t expect the debate around this one to slow down anytime soon.

Disclaimer:
All individuals mentioned are presumed innocent unless and until proven guilty in a court of law. Charges are accusations, and the outcome will be determined through the legal process.